Is Shein Legit? How Safe & Reliable Are They Really? (2023)

Upfront summary: Is Shein Worth It?

Shein is an online store that sells clothes, shoes, and other fashion accessories at reasonably affordable prices. Some people wonder if Shein is legit because they’re an online marketplace and items are shipped directly from overseas. You’ll find that overall, is a safe and trustworthy eCommerce platform to shop from because of their excellent customer service and easy return policy.

This China-based clothing company boasts a healthy Instagram page of 1.3 million followers and counting… so they must be doing something right! I like the ease of use on their website. And they pretty much have just about anything you can think of fashion-wise. I like their skinny jeans and tees. That’s pretty much my go-to on any fashion site btw, but I like Shein, hands down, because of their prices! I’m basically Bargain-Basement-Betty when it comes to shopping, and Shein did it right!! I find myself shopping on their site and not having that sinking guilty feeling like I overspent. SHEESH! There’s nothing like splurging on yourself without breaking the bank! Their tagline on their Instagram page is ‘Wear Your Wonderful’… So, guess what? I did just that! And these are my honest thoughts.

Shein Company info

Official Website
FoundedOctober 2008
OwnerChris Xu
LocationGuangzhou, China
Customer Service Contact 844-802-2500
Social MediaFacebook, Instagram, Pinterest, YouTube, Twitter, SnapChat, TikTok

What is Shein?

Shein is a fashion website packed with thousands of products. If you’re looking for trends… look no further! Because this will be your go-to for the latest trends in fashion and makeup. You can find literally everything on Shein from casual clothes, party dresses, coats, shoes, makeup… and they even have men’s fashion! One thing to be careful of when shopping on Shein is the sizes. Read the reviews and use your best judgement. If you’re in America, you might want to size it up a bit. When I shop on Shein, I usually order a size or two larger than what I would normally wear. So, for example, if I’m a small I would buy an extra small. * You can also read Shein reviews on their website! *

Is Shein Legal and Safe or a Scam?

In my experienceus.shein.comis not a scam and I feel comfortable shopping with them. So heck yeah, Shein is legit! However, the only real way to know this is to test it for yourself. If you’re still concerned, start off small, with a smaller purchase and see for yourself. What I know is this…They have a really responsive customer service team, and they’re always willing to help you.

Is Shein Reliable and Trustworthy?

I’d say yes. I feel that they’re trustworthy because of their HUGE customer base, and kudos to them for being in business for so many years! A company that big would have to be very careful not to scam their customers or else their whole business would go under. I did some digging online and found out that their web ratings are quite high, considering their large customer base. Lastly, Shein has been around since 2008! That’s over 13 years! Most businesses don’t make it past the 5-year mark, let alone 13! They also have a super easy return policy. Their website states, “You have a max of 45 days to make returns. You must send back and postmark your return packages within 45 days after the purchase date.” If that doesn’t sound trustworthy, I don’t know what does!

Shein Shipping Info

SHEIN now has over 220 markets and territories across the world. From one of its many globally positioned warehouses, SHEIN delivers to shops in the United States, Spain, France, Russia, Germany, Italy, Australia and the Middle East. You must use your Shein portal to check tracking. To start, just log into your Shein account at You’ll be able to check the status of your order package after you’ve logged in.


1. STANDARD SHIPPING is estimated to be delivered between 12 and 14 days US for $3.99

(Free – orders over US$49.00)

2. EXPRESS SHIPPING is estimated to be delivered between 8 and 9 days US for $12.90

(Free – orders over US$159.00)

You’ll also want to keep this in mind when placing your order:

  • For P.O. Boxes and APO/FPO addresses, Standard Delivery is not available.
  • Delivery time doesnotinclude a 1-3 day processing period needed to process your order from the date you placed it.
  • Sometimes, due to invalid addresses and customs clearance issues, additional time may be necessary.
  • If your shipment is damaged in transit, you’ll need to contact Customer Support within 15 days after your order is delivered. (Basically take care of this ASAP)

Does Shein Have Good Customer Service?

SheIn has a customer support hotline as well as an email contact form if you need to reach them for any reason. The website also has a FAQ section which helps to cut down on the number of emails they receive regarding common issues and questions. I like the customer service that offers because it is very easy to contact them on their on their site. They also provide an international customer service number which is available if you are having trouble contacting them via email. You can reach them at (844) 802-2500.

How To Cancel an Order on Shein?

If you would like to cancel an order with, I suggest that you do it right away because it will save you the most money. If you are still making your purchase, then you’ll want to take advantage of shein coupons or shein coupon codes if they are available at the time, which should help lower the price. To cancel a purchase on Shein using the app, they make it so easy! Just go to the ‘my orders’section, find the order you want to cancel, and press cancel. Easy Peasy!

Does Shein Have Promo/Discount Codes?

For new and first-time customers, you’ll want to sign up for the SHEIN newsletter to receive 10% off your first order. And if you verify that you’re a student (through their app), you can qualify to get up to 15% off of your first order!

Does Shein Have a Return Policy?

YES! You have 45 days after receiving your purchase to return it. You must ship and postmark your returns within 45 days after the transaction date. No returns will be accepted after 45 days from the purchase date.

Shein’s Payment Methods

  • Visa, MasterCard
  • Maestro
  • American Express
  • Diners Club
  • Discover
  • PayPal
  • SHEIN Gift Cards

The Pros and Cons of Shein

The Pros

  • Good Quality and prices (great for those on a budget)
  • Free shipping over $49
  • Authentic items: Shein sells authentic merchandise manufactured by top designers, brands and labels from around the world

The Cons

  • Some of the sizes may run small.
  • Slow (but free) shipping (average of 10 business days for

Shein Careers

If you’re a Social Media Influencer, I suggest you check out SHEGLAM, because they’re always looking for fans of beauty to show off their SHEGLAM looks on social media! You can find out more about the SHEGLAM Influencer Program at

You can also check out their LinkedIn Page and see current jobs that are available at

Best Shein Alternatives

  • Fashion Nova
  • Forever 21
  • Beginning Boutique
  • Zaful
  • RoseGal
  • PrettyLittleThing

Additional FAQ’s

How Do I Check My Order Status?

This is how to view all of your orders. Just click the Order History link at the top of this page and it will take you straight there, with a date and time display for each purchase.

How Long Will It Take to Process My Order?

It might take anywhere from 1 to 3 days for your request to be completed. If a particular item(s) needs a longer processing time, it’s likely that your order will exceed the regular processing period.

You can cancel an item(s) for a refund, so the remaining products may be sent out immediately if you want to receive the remainder of your order as quickly as possible. You can also contact Customer Service to arrange for a separate shipment.

Will I Get a Confirmation Email About My Order?

A confirmation email will be sent within 24 hours after your transaction is completed. We also recommend that you check your Junk/Spam folder. 🙂 You may also access your order status by visiting “My orders” and clicking “Update order tracking information.”

How Do I Change or Modify My Order?

To cancel an unpaid order, go to “My Orders” and delete the old one before placing a new one with the correct size.If you paid for an order but it hasn’t shipped yet, feel free to contact customer service to change the size of an item.Once items have shipped, the size cannot be modified, so you’ll need to request a return after you receive your order.


Is Shein 100% reliable? ›

Is Shein a scam? If you're looking for cheap clothing, Shein is a great place to shop if you aren't concerned with quality. Shein is a safe enough place to shop, but try not to forget about sustainable alternatives that source their products ethically.

Can you trust Shein? ›

Thousands of online shoppers and fashionistas want answers to the same question: Is SheIn legit? While plenty of online reviews say otherwise, the short answer is: Yes. SheIn is a legit clothing brand, but you should always shop with caution.

Is it worth buying stuff from Shein? ›

I've ordered from Shein a number of times now. The quality is a mixed bag, sometimes really cheap and nasty, but mostly pretty good. The sizing also varies a little, but the returns process is so easy and efficient, I just send back and re-order. For the price, it beats the local competition by a mile.

Is Shein from China? ›

Based in China and shipping across 220 countries, Shein is the world's largest fashion retailer, as of 2022. The company was valued at $100 billion after a funding round in April 2022.

What country is SheIn based in? ›

Although it's based in China, the firm mainly targets customers in the US, Europe and Australia with its cut-price crop-tops, bikinis and dresses, costing just £7.90 ($10.70) on average. Today it's one of the biggest players in fast fashion, shipping to 220 countries.

Where do SheIn packages come from? ›

Most SheIn items are coming from China, however they do have a warehouse in the United States. I've had items come as quickly as 2 business days and take as long as 15 business days. It usually depends on the number of items you order, but if you need an outfit quickly, I would make sure you order early.

Who owns the company SheIn? ›

Zoetop, the firm that owns Shein and its sister brand Romwe, has been fined $1.9 million by New York for failing to properly handle a security incident, according to a notice from the state's attorney general office this week.

Why does Shein sell cheap stuff? ›

SHEIN outsources labor to factories — which might explain why their wares are so cheap. Founded in 2008 by Chris Xu, SHEIN garnered popularity with its fashion-forward designs, a vast range of offers, and reasonable prices.

Why do people buy from Shein? ›

These shockingly low prices allow shoppers to feel like they're getting a great deal, which can be gratifying and encourage them to purchase more items. Shein can offer such low prices because it's exclusively an online retailer, so it has fewer overhead costs.

What are the issues in Shein? ›

Shein has repeatedly come under fire for just about everything you can do wrong with a company, including poor working conditions, high levels of toxic chemicals in its clothing, copying independent designers' items, and mishandling customer data.

Are the clothes on Shein good quality? ›

Is Shein Good Quality? Shein can be good quality for the price but they are generally not high quality pieces. Most of what I've ordered is similar in quality to what you'd get at stores like Forever21. Some pieces are closer to Target or Old Navy quality.

Which country uses Shein the most? ›

Top Countries
  • United States. 39.80% 8.92%
  • Brazil. 12.91% 14.38%
  • France. 5.61% 18.74%
  • Spain. 5.02% 2.92%
  • Canada. 4.08% 13.79%

What does Shein mean in English? ›

Jewish (Ashkenazic): nickname or artificial name from Yiddish sheyn 'fine beautiful'.

How long does it take to get a package from Shein? ›

Shein takes 6-7 working days for standard shipping and 2-3 working days for express shipping. When you place an order at Shein online marketplace, it takes 1-3 business days to process and they try to ship as soon as your order.

Who makes the Shein clothes? ›

Public Eye's researchers visited 17 factories which supplied Shein and its parent company Zoetop. They conducted interviews with 10 workers across six of those cities and reported that those they spoke to were doing three shifts per day - often only getting one day off a month.

What happens if Shein order doesn't arrive? ›

If your order was not delivered to you within a reasonable time, you have to: Make sure your customer protection time did not expire. Take photos from a parcel tracking system proving your order was not delivered. Contact Shein support service in any convenient way and follow their instructions.

Where are most Shein clothes made? ›

Shein partners with hundreds of clothing manufacturers in Guangzhou, China to make its items at such a fast rate. It has its own ordering and processing system, which manufacturers have to use to work with Shein, which ensures almost all of the items meet the company's standard.

How much do Shein workers get paid? ›

At one of the factories, workers received a base salary of 4,000 yuan ($555.83) a month to make a minimum of 500 garments a day, though the first month's wages were withheld from them, according to Channel 4. Many of them toiled late into the night to earn a commission of 0.14 yuan, or 2 cents, for every item.

Is Shein sizes true to size? ›

In my experience, clothes from Shein run small. While this isn't true across the board, 90% of the time I have found this to be the case. This is why checking the sizing is important. When you hover over a certain size on the page of the item you're interested in, measurements come up.

Is the owner of Shein Chinese? ›

Shein has told media that Xu is Chinese-born. Chinese media describes him as being an average student from a poor background, who had to work to support himself through college. He developed a skill with search engine optimisation (SEO) which would underpin his future success.

Are Shein dresses made in China? ›

Shein relies on a web of 6,000 factories, all based in China, far larger than H&M's roster of 1,519 factories or Nike's 533.”

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