Ubisot Store (2024)

FAQs

Why doesn't the Ubisoft Connect store work? ›

Check your security software Make sure that Ubisoft Connect PC is not being blocked by any security software you have, such as a firewall or an anti-virus. Update Ubisoft Connect PC to the latest version An outdated version of the desktop app may cause login issues.

Check the expiration date and validity date of your card. Confirm that your balance or credit limit covers the payment. Make sure that recurring online transactions are enabled for your payment method account. If your payment method is no longer valid, you can update your subscription details at any time.

How to Earn Units. Earn Units with every purchase at the Ubisoft Store—each $1 spent rewards you with 1 Unit*. Additionally, accumulate Units by leveling up your Ubisoft account by completing challenges in your favorite games.

If you are ever temporarily suspended due to failed login attempts, 20-60 minutes between a new sign-in should help to lift the ban.

You have a temporary lock on your account. You have met or exceeded your credit limit. You have exceeded your daily charge limit. The card is expired.

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc.

Between the lines: Ubisoft has been in a game quality crisis since the disastrous, late-2019 lunch of the widely panned Ghost Recon Breakpoint. Morale at the company took a further hit in mid-2020 after widespread allegations of sexual misconduct at the company.

There are many possible reasons for a credit card not being accepted: The information entered at checkout does not match the billing information associated with the credit card. There is a communication issue between online systems. To rule this out, please follow our browser troubleshooting.

An ongoing maintenance or degradation of Ubisoft services may prevent you from logging in. You can find information about planned and ongoing maintenances or degradations in the Live Feed Update section of the Ubisoft Help website.

Any Ubisoft Connect Units you earn will be added to your Ubisoft account automatically. Please note that it may take a few days before the Units appear in your account. The Units you have earned are bound to your Ubisoft account, and will expire after 24 months.

How to get R6 credits for free? ›

Ubisoft often rolls out limited-time events that offer R6 credits as rewards for completing certain objectives. Keep an eye out for these events and get ready to seize the opportunity to earn some extra credits. Another cool method to earn free R6 credits is by leveling up your Ubisoft account.

It is not possible merge Ubisoft accounts. However we may be able to transfer your game to your other Ubisoft account. In order for us to be able to check if a transfer of the game is possible, you need to: Open a support case from the Ubisoft account the game is activated on.

We may close long-term inactive accounts to maintain our database. You will be notified by email if we begin the process of closing your inactive account. If your Ubisoft account was flagged as inactive and you would like to keep using it, you can cancel the account closure.

To create a Ubisoft account through the Account Management website or on Ubisoft Connect PC, you need to be at least seven years old. To create a Ubisoft account on your console or your mobile device, you need to be at least the privacy age of consent.

As part of our ongoing efforts to improve and maintain the security of player accounts, Ubisoft accounts that have been associated with activity that violates our Terms of Use and that can be linked to illegal activity such as account phishing, selling, sharing or fraud, may receive disciplinary action in the form of a ...

Make sure that Ubisoft Connect PC is not set to offline mode Using Ubisoft Connect PC in Offline mode may prevent you from being able to log in. Check whether Ubisoft Connect PC is running into connectivity issues Connectivity issues affecting your device can make you unable to log into the Desktop Application.

Accessible through our desktop app, mobile companion app, and directly from your games on both PC and console, Ubisoft Connect is a free service that only requires a Ubisoft account.

User reports indicate no current problems at Ubisoft Connect.

Check whether your system has enough storage space If your device does not have enough storage space available, you will receive the error and the game will not be downloaded. You can check the amount of storage required by searching for the minimum system requirements for the game through the Ubisoft Help website.